Πολιτική αποστολής
Delivery Methods
We cooperate with reliable delivery services to ensure that your order arrives quickly and conveniently.
Available delivery services:
DPD
UPS
GLS Euro Business Parcel
FedEx
DHL
InPost
You can choose the preferred delivery service at checkout. Delivery time and cost depend on the selected method and your region.
Product Return
Product quality is our priority. Every batch is carefully checked before it reaches you.
1. Right of withdrawal
You have the right to withdraw from the contract within 14 days of receiving your order, without giving a reason, provided the product's packaging and seal are intact and unopened. Once the seal is broken or the packaging opened, the product can no longer be returned for hygiene and health-protection reasons (Art. 38(5) of the Polish Consumer Rights Act, implementing EU Directive 2011/83/EU).
To return the product:
-
Contact us at +48 225 987 987 or by e-mail at support@perlahelsa.com.
-
Send the unopened product, together with a copy of the invoice and a completed withdrawal declaration, to: Perla Helsa EU (magazyn zwrotu Logistiko), Grunwaldzka 5a, 99-300 Kutno.
-
The refund amount is based on the price of the product at the time of purchase.
-
We will refund the amount paid within 14 calendar days of receiving your withdrawal notice.
-
You are responsible for the cost of shipping the returned product.
2. Quality complaint (damaged, defective, or non-conforming product)
If you have a complaint about the quality of the product you received and it has a defect — regardless of whether the packaging has been opened — please contact us:
By phone: +48 225 987 987; by e-mail: support@perlahelsa.com, and provide:
- Full name, phone number (and delivery address for an exchange).
- A description of the product's defect.
- Photos or video of the product showing the defect you want to return/exchange.
- A photo or document confirming payment for the product on perlahelsa.com.
- Whether you would like to return or exchange the product.
We will review your complaint and, if the product does not conform to the contract, replace it or refund the amount paid in accordance with your statutory warranty rights. In this case, we cover the cost of return shipping.